Privacy Policy of [roylc.com]
Effective Date: [Date of Policy going live, e.g., October 20, 2025]
This Privacy Policy explains how [roylc.com] ("we," "us," or "our") collects, uses, processes, and protects the personal information of our customers and website visitors ("you") through our website, [www.roylc.com]. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the laws of Bangladesh.
1. Information We Collect
We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Data").
A. Information You Provide Directly
When you place an order, create an account, sign up for our newsletter, or contact us, you voluntarily provide us with the following types of Personal Data:
Identity Information: Name, date of birth, gender (optional).
Contact Information: Billing address, shipping address, email address, and mobile phone number.
Account Information: Username and password (encrypted).
Payment Information: Details required to process payments, such as credit/debit card numbers, bank account details, and Mobile Financial Service (MFS) details (Note: Payment details are typically processed securely by a third-party payment gateway and not stored on our servers).
B. Information Collected Automatically
When you browse our Site, we automatically collect certain information about your device and interaction with the Site:
Device and Usage Data: IP address, browser type, operating system, pages viewed, time spent on the Site, and referring website.
Cookies: Small data files stored on your device. We use cookies to remember your preferences, track items in your shopping cart, and for analytics. (As per Digital Commerce Operational Guidelines, we notify you of cookie use upon visiting the site.)
2. How We Use Your Information
We use the collected Personal Data for specific and legitimate purposes, including:
Order Processing and Fulfillment: To process your purchases, confirm your order, handle payment, and arrange for the delivery of products to your address in Bangladesh.
Communication: To provide customer service, respond to inquiries, send updates regarding your order status, and send essential notifications via SMS, email, or telephone.
Account Management: To manage your registered account, facilitate repeat purchases, and verify your identity.
Marketing (with Consent): To send promotional offers, newsletters, and marketing communications about our products, provided you have given us clear consent to do so.
Site Improvement: To monitor and analyze trends, usage, and activities to improve the functionality and design of our website and services.
Security and Legal Compliance: To detect and prevent fraud, protect the security of our Site, and comply with legal obligations under the Cyber Security Act 2023 and other Bangladesh laws.
3. Disclosure and Sharing of Information
We will not sell, rent, or lease your Personal Data to others. We share your information only with trusted third parties necessary to operate our business and fulfill our obligations to you:
Shipping and Logistics Providers: Sharing your name, address, and phone number with courier services (e.g., Sundarban Courier, RedX, Pathao) to deliver your order.
Payment Gateways: Sharing necessary payment details with secure, PCI-compliant payment processors (e.g., bKash, Nagad, SSLCOMMERZ) to complete transactions.
Service Providers: Sharing data with third-party vendors who perform services on our behalf, such as website hosting, analytics, and marketing assistance.
Legal Requirements: We may disclose your information if required to do so by law, such as to comply with a court order, to investigate fraudulent or suspicious activities, or to cooperate with government agencies as required by the Cyber Security Act 2023 or other relevant laws.
4. Data Retention
We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
5. Your Rights (Data Subject Rights)
While a dedicated Data Protection Act is pending in Bangladesh, we are committed to upholding fundamental privacy principles, including:
Right of Access: You have the right to request access to the Personal Data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Data we hold about you.
Right to Withdraw Consent: Where we rely on your consent to process your Personal Data (e.g., for marketing), you have the right to withdraw that consent at any time. You can typically unsubscribe from marketing emails via a link in the email.
6. Security of Your Data
We implement reasonable physical, technical, and administrative security measures designed to protect your Personal Data from accidental loss, unauthorized access, use, alteration, and disclosure.
All sensitive information, such as payment data, is transmitted using Secure Socket Layer (SSL) technology.
Access to your Personal Data is restricted to authorized employees and service providers who need the information to perform their duties.
7. Use of Cookies and Tracking Technologies
We use cookies to enhance your shopping experience. When you first visit our Site, you will be shown a notification (a "cookie banner") informing you of our use of cookies and providing you with options to manage your preferences.
You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date" at the top.
9. Contact Information
If you have any questions or concerns about this Privacy Policy, your Personal Data, or our compliance with local laws, please contact us at:
[www.roylc.com]
Email: [roylcbd@gmail.com
Phone: [01728389485]
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